Contact Us

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Council is committed to providing all customers with timely and efficient service.

Council welcomes feedback, compliments and suggestions from residents, business and visitors to our region. Council also encourages residents and visitors to report any issues that they encounter.

Office hours are 8:45am to 5pm Monday to Friday (Excluding Public Holidays).

Council may be contact in one of the following ways:

Written Correspondence

All written correspondence should be addressed to The Chief Executive Officer.

Balonne Shire Council
118 Victoria Street
St George QLD 4487

Email

council@balonne.qld.gov.au

Phone

Administration Office - (07) 4620 8888

After Hours

In an emergency, Council can be contacted on (07) 4620 8888

Snap and Solve

Snap Send Solve is a free app for your smartphone. Users can report issues and provide feedback to Council - whether you are a resident or visitor.

Snap Send Solve determines your council using your smartphone’s GPS location.

Once your GPS location has been determined the server sends back all relevant council details, including contact information, location, and email contact.

You can use Snap Send Solve to report on issues such as:

  • Animals
  • Street lighting
  • Roads
  • Pavement/footpaths
  • Street signs
  • Graffiti
  • Rubbish
  • Parks
  • Street cleaning
  • Trees
  • Water

All reports from Snap Send Solve are sent from the app using your email address so that Council can communicate directly with you to fix the issue.

Customer Service Standards

Council will ensure all residents are treated equitably; receive excellent customer service; and if Council cannot provide a service required, will refer on to an appropriate provider.

When residents contact Council, staff will:

  • Identify themselves
  • Greet and listen to residents with respect, courtesy and understanding
  • Respond to all enquiries in a professional and timely manner
  • Endeavour to resolve all enquiries at the first point of contact
  • Set clear expectations of the next steps, and deliver on those commitments

Customer Service Charter(PDF, 825KB)

Customer Expectations

To enable Council to assist, residents are expected to:

  • Provide Council with all relevant information needed to assist
  • Respectfully communicate with staff
  • Contact Council if an error is made
  • Provide a reference number (where applicable)
  • Provide feedback on Council's services

Make a Complaint

Administrative Action Complaint is a complaint about an administrative action of a local government, including the following, for example: -

  • a decision, or a failure to make a decision including a failure to provide a written statement of reasons for a decision;
  • an act, or a failure to do an act;
  • the formulation of a proposal or intention;
  • the making of a recommendation; and
  • the complaint is made by an affected person.

Making a complaint

You can make a complaint in a number of ways:

In writing

Please mail your complaint to:

Chief Executive Officer

PO Box 201

St George QLD 4487

OR Fax to 07 4620 8889

By email

To: council@balonne.qld.gov.au

Online

Please use the Feedback form(PDF, 439KB)

In person

At our Administration Office: 112-118 Victoria Street St George QLD 4487

By telephone

Balonne Shire Council on 07 4620 8888

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